Return & Refund Policy
At Pink Ember, we want you to be completely satisfied with your purchase. If you experience any issues with your order, please review our return and refund policy below:
Eligibility for Returns
We accept returns for items that are defective or have manufacturing faults. To be eligible:
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The item must be unused, in its original condition, and in the original packaging.
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You must contact us within 30 days of receiving your order.
Non-Returnable Items
For hygiene and safety reasons, certain personal items may not be eligible for return unless they are defective.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 business days.
Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the correct one at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
For all return or refund inquiries, please contact us at dtruet039@gmail.com or call (480) 572‑1212